CERTIFIED QUALITY

Qualicert certification for the service quality that Makro offers its professional customers.

Makro Cash & Carry Spain has set up a regulatory Service Quality Document validated by SGS ICS. It is intended to reinforce its quality commitment with its professional customers. Compliance with the contents of the document is accredited by obtaining a Qualicert Services Certificate wich provides a quality guarantee to all the customers of the companies obtaining this certificate.    

At the present time, twenty one Makro stores hold Qualicert certificate:

  Alicante 

  Pamplona 

  Alicante (Finestrat) 

  San Sebastián 

  Bilbao

  Sevilla 

  Castellón 

  Tarragona 

  Córdoba 

  Tenerife (Adeje) 

  Granada 

  Toledo

  Madrid (Alcalá de Henares) 

  Valencia (Albuixech)

  Madrid (Alcorcón) 

  Valencia (Vara de Quart)

  Madrid (Leganés) 

  Valladolid 
  Murcia    Vitoria 

  Palma de Mallorca 



 

The requisites set forth in the certificate are divided up into six blocks or   "Service Quality Commitments":

A) Identification and availability of our own brand products

B) Professionalism, competence, aptitudes and attitudes of staff

C) Maintaining of the cold chain

D) Monitoring of customer satisfaction

E) External and internal appearance of the stores

F) Customer communication