1.- What are the conditions of freshness of perishable products? 

Obtain a summary of the required freshness characteristics for our fresh products, meats, fish and fruit and vegetables here >>
You can also consult the technical specifications of all fresh products on sale in each of the Perishable Products sections in all our stores.

Makro guarantees the conditions of freshness of all its products by making a careful selection of its suppliers and controlling its merchandise using the FIFO (First In, First Out) stock rotation method, maintaining the cold chain, good handling practices and the correct implementation of the HACCP system in all our stores.

2.- What is HACCP?

This stands for Hazard Analysis and Critical Control Points. Its implementation is compulsory in all food establishments, to help achieve higher food safety standards.

3.- What controls does Makro perform to guarantee the quality of its products?

• Concerted quality with all our suppliers.
• Quality certificates of our suppliers.
• Quality audits on the premises of our suppliers.
• Implementation of the HACCP system in all our stores.
• Analysis of our products by independent laboratories.

4.- How can I verify the origin of the products? 

This is indicated on the label on the packaging or in the informative panels of each product:

   Beef: country of birth, fattening process, slaughtering and quartering.

   Fish: depends on the production method:

     Caught fish:  FAO zone. Map of FAO zones here >>.
     Fish farming and fresh water fish: country of origin

   Fruit: the country of origin is indicated on the informative panel.

  Cold cuts, dairy products and dry foods: it is indicated in the manufacturer’s health registration on all products for which this is obligatory. On products of animal origin, it is shown inside an oval.

5.- How should I transport perishable products to my store?

If you have no refrigerated vehicles, you can transport your purchase in isothermal containers in which cold storage compartments are placed to keep the product at the correct temperature:

0-5ºC refrigerated products
-18ºC deep-frozen products

At the exits of all our stores you will find a free service for exchanging clean, frozen cold storage elements.

6.- What cleaning products can I use in my establishment?

The products indicated in the sections:

  1.- Own brand detergents and cleaning products, from where you can Access the technical and safety specifications.

  2.- HACCP and Makro solutions, where you can also consult the products recommended for each type of establishment (restaurant, retailer, butcher and baker-cake shop) and prepare your own cleaning plan.

7.- What are technical specifications and what is their purpose?

This is document describing all the characteristics of a product: physical and chemical, microbiological, organoleptic characteristics, composition, shelf life, etc. It allows you to define all the products used in your establishment perfectly defined, and forms part of your HACCP plans: cleaning plan, suppliers control plan, etc.

You can access the technical specifications of all our house-brand food products and our cleaning products in our Website.

8.- How can I verify the composition and nutritional characteristics of a product?

Through its nutritional label which is present on all our house-brand products.  Consult the nutritional section of the website for more information.

9.- Which gluten-free foods can I buy in Makro?

Those indicated in the updated lists of the FACS (Federation of Associations of Celiacs in Spain).  Access its website directly at www.celiacos.org

10.- What is traceability?

The possibility of finding and tracing a foodstuff throughout all of its production, transformation and distribution phases.

11.- I can’t find the information I need.  What should I do?

Contact the Makro Spain Quality Department by e-mail through our Suggestions Box / Queries section and ask for the information you need.

Thank you for your trust in Makro.